Privacy policy

1. Openness and transparency

First Blood Pty Ltd (First Blood) is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of personal information by First Blood as set out in this policy.

2. Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household, personal or other investment purposes as well as information about you where you are a guarantor of a loan.

3. Collection

First Blood will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, First Blood will only collect personal information about you directly from you. First Blood may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to First Blood and for First Blood to send you marketing communications. First Blood will not collect personal information unless the information is reasonably necessary for our functions and activities.

Personal information may be collected by First Blood in a number of circumstances, including when you:

make an enquiry with us via email or telephone;
visit our websites;
lodge an enquiry or application in relation to any First Blood products or services; or
apply for employment with First Blood.

First Blood may enter into arrangements with third parties (including third parties with whom First Blood has partnered to provide you with its various products or services using the First Blood brand) to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to First Blood.

4. What does First Blood do with your personal information?

In addition to any purpose notified to you at the time of collection First Blood uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

providing our products and services to you;
our internal management needs;
our marketing activities, including marketing activities relating to First Bloodbranded products and services that are provided by our third party partners;
responding to any inquiries or comments that you submit to us;
assessing, processing and managing your applications for First Bloodproducts and services or First Blood branded products and services offered by our third party partners, including to assess your credit risk and our risk;
any other purpose you have consented to; and
any use which is required or authorised by law.

5. Disclosure of personal information

First Blood may disclose your personal information:

to third-parties we ordinarily engage for the above purposes;
organisations that provide products or services used or marketed by First Blood;
any person or entity to whom you have consented to First Blooddisclosing your personal information to; and
any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

6. Access and Management

You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 8: Contact information.

First Blood may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. First Blood will not charge you for making the request.

If you believe that First Blood holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and First Blood will respond to your request within a reasonable time. First Blood will not charge you for correcting your personal information.

If First Blood no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, First Blood will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

First Blood will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

7. Opting Out / Unsubscribe

At any time you may opt out of receiving marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. All of our marketing SMS messages will also contain an unsubscribe feature. Outside of these channels, you can opt out from receiving marketing communications at any time.

8. Cross-border disclosure

First Blood will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.

9. Contact information

If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by First Blood, please contact us at support@aufirstblood.com.au or send mail to: First Blood, 39/23-25 Bunney Rd, Oakleigh South VIC 3167. A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) First Blood will take as a result of your complaint.

10. First Blood website

When transmitting personal information from your computer to a First Blood website or to a First Blood branded website operated by one of our third party partners, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, First Blood will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

First Blood operated websites may use "cookies" to help personalise your online experience and save you time across the First Blood Group websites (including, but not limited to www.aufb.net, www.aufbpc.net and www.aufirstblood.com.au). You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the First Blood websites.

11. Miscellaneous

First Blood reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the First Blood website.